HANDY CONTACT NUMBERS

 

Twin Bridges Bank 

406-684-5678

Sheridan Bank 

406-842-5411

Click for Addresses & Fax Numbers

 

ATM/Debit Cards (After Hours)

Lost or stolen card  

800-528-2273

Before traveling, please call to update your primary phone number to your cell phone so that out-of-area transactions can be verified..

New Card Activation

866-642-0450

You need to call from the primary phone number we have on our system.  

Change PIN

877-265-9594

 

24 Hour Better Banking

888-842-5121

 

Visa® PrePaid Cards

Customer Service

866-208-3438

 

 

 

 

TIPS FOR COPING WITH THE HOME DEPOT CARD BREACH       

As you have heard by now, Home Depot has verified that they were the target of a cred/debit card compromise dating back to April.  Click here to read the full notice from Home Depot.

 

Please be assured that we are working closely with our processing company and are monitoring our customer's accounts to be alerted to any suspicious or fraudulent activity.  Your information is safe at our bank with multiple layers of security to protect any personal data that we have on our systems.

 

Please review your card activity by signing into internet banking or calling us.  If you see unauthorized purchases, please contact us immediatley.  If you did use a payment card at a Home Depot location, they are offereing free identity protection services.  That program is outlined in their customer communication (above).

 

Remember, the bank will never call or email you to ask for personal information like your card number, account number or social security number.  Don't take the bail!   

BANKING ON THE GO! 

When you register for our free RubyNet Internet banking, get the most out of the system by utilizing the account alert geature.  Alerts can be established for minimum or maximum account balance thresholds, when certain checks clear or even security alerts.  The alerts can be sent to an email address or to a cell phone.  (The email or text message will be from RubyNetAlerts@rubyvalleybank.com so you may want to add to your contact list.)

 

Setting up an alert is easy.  Simply login to RubyNet Internet banking account, select Account, click on Account Alerts from the drop down menu, then Add New Alert.  You will be presented with a list of available types of alerts.  When your contact information (either email or phone number - or both) is entered, click Submit, and you will be prompted to verify by clicking Submit one more time and then you will receive a message that “You have successfully added the alert”. 

 

Some of the more useful alerts are for account balances.  When your balance is below your established threshold, simply log into RubyNet or call our 24 Hour Better Banking system to transfer money.    You can even set an alert for a reminder for a birthday or an appointment!